Our Features

At Phone Genius, we're proud to say that we offer more features than anyone else on the market to date. We have over FIFTEEN (15) features, and you get to have 99% of these features for FREE! Below is an overview of all our features with a brief description:

 

911 ACCESS

Put simply, this allows you to call 911 for emergency purposes. When you dial 911, the address we have on file will be transmitted to the 911 operator. This means that if you are calling from a different location, you should notify the 911 operator of this, so that the proper emergency service can be dispatched to your current location. 

Voicemail + E-mail Notifications

We offer this for FREE! it's completely optional, so you are not obligated to use your voicemail if you don't want to. What makes our voicemail stand out from the rest is the ability to receive email notifications with attached audio files, so you can have your voicemail in two locations instead of one.

Softphone Support

Unlike other companies, we don't limit you to the confines of your equipment. This means that you can take your home or business phone service anywhere you go. Whether it's to your local Starbucks/Tim Hortons, or even that hotel in New York, you will always be connected to the people who matter most to you. This means that you can make and receive calls, as if you are sitting at your home or business.

Flexible Hardware Configurations

This feature ties nicely into the "Softphone" feature mentioned above. While we may send you a box to connect your cordless, or other analog phones, or FAX machines to, we believe you should be allowed to customize your phone service. Want a business-class desk phone at home? No problem! Whatever your needs are, there's something for everyone. Your hardware configuration needs can be as simple or as complex as you want. The sky's the limit.

Intercom + Paging

With Phone Genius, you can have the same type of paging and intercom features as a business.

NOTE: This feature will NOT work when trying to PAGE or INTERCOM to an ANALOG or software-based phone.

FREE In-Network Calling

Unlike others, we allow you to call your fellow Phone Genius Family members for FREE. The more people you refer, the more money you and your friends will save.

Call Transferring + Parking

This is another fantastic business-class phone system feature you won't find anywhere else in the residential market-place. Call transferring allows you to transfer calls between your assigned extensions. You can even transfer calls to EXTERNAL phone numbers if you wanted. However, usage charges for the outgoing call will apply depending on the destination of the transferred call.

Call parking allows you to put a call on "hold", and allow the call to be picked up by another party at a different extension. Simply transfer the call to extension "70", and the system will read back what "parking lot" the call has been placed into. You can then announce the parking lot number to another party within your system if you wish.

Conferencing

Conferencing is a big deal, especially when it comes to businesses. However we open our conferencing feature to EVERYONE, whether you're residential or business. What makes our conferencing system so flexible, is the ability to have a mixture of internal and external-facing conference rooms. We offer a conference bridge, billed at an hourly rate.

Call-forward + Caller ID

We offer these FREE of charge!

Wakeup Calls + Reminders

Ever wanted to have a wakeup call, like how they do it in a hotel? Or maybe you want to remind yourself to complete a task, or maybe remind yourself about that appointment you have coming up in a week. With this feature-set, not only is it FREE, but it is also automated. Want to be awakened at 8AM in the morning? We've got you covered! Calls to both our Wakeup Call and Reminders service are FREE.

Call screening

Ever get a call from an "unknown" name or number? Want to know who it is on the other end before you pick up your phone? We offer two levels of call screening. The first one will screen for anyone who's blocking their phone number. The party will be prompted to enter in their phone number before your home or business line will ring. If the caller doesn't opt to provide their number, the call will be terminated.

The second level of screening (completely optional of course) will prompt the caller to record their name. When your phone rings and you pick it up, our system will announce the person calling. You then have the option of either accepting or declining the call right on the spot. 

Having both of these screening levels activated at the same time, gives you twice the protection against unknown callers than any other provider on the market.

Do Not Disturb (DND)

Are you busy doing something? Trying to get in those precious hours of sleep? Maybe you're having dinner and don't want your phone ringing off the hook for hours on end? Enabling DND will send all calls to voicemail so that you get get that peace and quiet you've been looking for.

Call Recording

With our call recording service, you can record calls on-demand. This is a great feature for use in a business environment. An example for recording calls in a business would be for quality control and training purposes. If for any reason you require access to any of your call recordings, please contact support, and provide the following information for security purposes:

  • The name on your Phone Genius account (first+last)
  • Your Phone Genius customer ID (starts with PG followed by 10 characters)
  • The phone number you wish to get recordings for (this would be your phone number)
  • Specify if you would like to retrieve all recordings, or specific ones. If you need specific recordings, please provide:
    • The date and time of each call
    • What type of call it was (inbound or outbound)
    • The phone number relating to each call (not your phone number, but the other party's number)

PLEASE NOTE: We have a policy where, we only keep your call recordings for a month. On the first of each month, we purge all recordings from our server. This allows us to uphold a sense of respect for one's privacy. We also do this to conserve storage space, as recordings can get rather big if left to gather over time, and to ensure that your call recordings don't get into the wrong hands. Please keep in mind that call recordings are non-retrievable once they are purged from our server. In other words, if you know that you will need a recording, act as soon as possible.

Hot-lining

Need a phone at a secured entry-way to call the receptionist to let you into the building? Maybe you would like to have an emergency phone to immediately dial 911, or all the phones in your house at once? That's what this feature does! As soon as the handset is lifted, a call will be placed, to the phone number you specify. This feature is FREE at its core. However, if dialling out to external numbers, usage rates will apply depending on destination. If the call is within our network, each call will be FREE.

Speaking Clock

Ever needed to have a way to synchronize those "dumb" clocks with the rest of the world? This feature will announce what time it will be down to the second, with an audible "BEEP" to let you know when that time has passed.